Frequently Asked Questions (FAQ)
You can shop with Akaliko. Online shopping with 3 easy steps following the steps “Steps and how to order”
We have a policy to deliver products to you as soon as possible. So if you want to fix Or cancel the order (Including changing the delivery address information Changing the shipping method And adding or canceling the item)
You can check the status of your order by going to “Track Order”.
You can report product problems via email [email protected]
Products on the website can be exchanged or returned within 14 days from the date you receive them.
Receiving press news “UNSUBSCRIBE” on email news Or you can send an email to notify the staff at [email protected]
Akaliko is committed to providing the best service to every customer. But at this time, we can still ship products only within Thailand. If there are any changes in the future Will proceed to notify immediately
The Akaliko online shopping item participates in promotional promotions with the department store. Please refer to the details of the promotions listed on each department’s website on the online shopping website during the promotion period. If you have any questions about online shopping promotions. You can inquire at [email protected] or call (02) 869-4277, (02) 869-4278 from 8:00 AM to 5:30 PM.
At this time there is no product installment item. If there is an installment payment item, the product will be informed further.
Products participating in the installment plan Can return the product accordingly “Return policy” but cannot be exchanged for another product.
In case of forgetting your username or password, please click “LOST YOUR PASSWORD” and enter your Email. (Except public holidays)
We have a policy to deliver products to you as soon as possible. So if you want to fix Or cancel the order (Including changing the delivery address information Changing the shipping method And adding or canceling the product list) Please contact the staff [email protected] within 1 hour after placing an order or during company business hours (Monday – Friday, 8:00 AM – 5:30 PM, except public holidays).