Frequently Asked Questions (FAQ)

If you want to shop with Akaliko Online shopping What steps will there be?
You can shop with Akaliko. Online shopping with 3 easy steps following the steps “Steps and how to order”

What should I do if I want to change the order I have placed?
We have a policy to deliver products to you as soon as possible. So if you want to fix Or cancel the order (Including changing the delivery address information Changing the shipping method And adding or canceling the item)

How can I check the status of the product once an order has been placed?
You can check the status of your order by going to “Track Order”.

To exchange or return an item that was purchased from Akaliko online shopping. What should I do?
You can report product problems via email. info@akaliko.co.th

To exchange or return an item that was purchased from Akaliko online shopping. How many days do I need to exchange or return the product?
Products on the website can be exchanged or returned within 14 days from the date you receive them.

To receive news Or how to unsubscribe from email?
Receiving press news “UNSUBSCRIBE” on email news Or you can send an email to notify the staff at info@akaliko.co.th

Items from Akaliko online shopping Can I ship to a foreign address?
Akaliko is committed to providing the best service to every customer. But at this time, we can still ship products only within Thailand. If there are any changes in the future Will proceed to notify immediately

Can bring promotional promotions of the department Come and spend shopping together with Akaliko. Can you shop online?
Akaliko online shopping The item participates in promotional promotions with the department store. Please refer to the details of the promotions listed on each department’s website on the online shopping website during the promotion period. If you have any questions about online shopping promotions. You can inquire at info@akaliko.co.th or call (02) 869-4277, (02) 869-4278 from 8:00 AM to 5:30 PM.

Are there any products that are included in the installment plan?
At this time there is no product installment item. If there is an installment payment item, the product will be informed further.

Product returns
Products participating in the installment plan Can return the product accordingly “Return policy” but cannot be exchanged for another product.

What if I forgot my username or password?
In case of forgetting your username or password, please click “LOST YOUR PASSWORD” and enter your Email. (Except public holidays)

What should I do if I want to change an order that I have already placed?
We have a policy to deliver products to you as soon as possible. So if you want to fix Or cancel the order (Including changing the delivery address information Changing the shipping method And adding or canceling the product list) Please contact the staff info@akaliko.co.th within 1 hour after placing an order or during company business hours (Monday – Friday, 8:00 AM – 5:30 PM, except public holidays).